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1.1. These general conditions are applicable on all deliveries of items purchased from Gaia Organics Australia Pty Ltd T/As Vape Crew. and on all agreements concluded with Gaia Organics Australia Pty Ltd T/As Vape Crew. Gaia Organics Australia Pty Ltd T/As Vape Crew reserves the right to change or to extend the conditions from time to time.
1.2. By using the internet site of Gaia Organics Australia Pty Ltd T/As Vape Crew, (www.VapeCrew.co.nz) and /or by ordering goods the purchaser accepts these General Conditions and also accepts all rights and obligations as mentioned on the internet site.
1.3. In case of the purchaser referring to his General Conditions, those conditions are not applicable if there does not exist a previous written consent by Gaia Organics Australia Pty Ltd T/As Vape Crew.
1.4. The definition “Purchaser” extends to every visitor of the internet site that is to say every private person or corporate body that has or will have a contractual relation of any kind with Gaia Organics Australia Pty Ltd T/As Vape Crew.
2.1 The Purchaser confirms they are 18 years of age or older at the time of the purchase.
2.2. An agreement is concluded at the moment of payment by the Purchaser.
2.3. The Purchaser and Gaia Organics Australia Pty Ltd T/As Vape Crewagree that by using electronic ways of communication a valid agreement is concluded as soon as the condition of article 2.2. has been fulfilled. The absence of an original signature does not alter the fact of a binding nature of the offer and the acceptance of it. The electronic files of Gaia Organics Australia Pty Ltd T/As Vape Creware valid as a presumption of proof, so far as permitted by law.
3.1. All prices on the site are subject to change without notice.
3.2. The purchaser is responsible for any import duties, taxes, and tariffs.
3.3. The shipping cost is not included in the price, unless specifically mentioned.
3.4 Pricing at checkout will be billed in New Zealand Dollars (NZD) at all times, and may become subject to credit card fees by the issuing bank of the purchaser.
4.1. Orders via this internet site are made via PayPal, Bank Transfer or by Credit Card payment.
4.2. We do not keep your credit card details.
5.1. Orders are delivered as soon as possible. The terms of delivery mentioned in the internet site are only an indication and do not count as final. Gaia Organics Australia Pty Ltd T/As Vape Crew can put additional information concerning these terms of delivery on the internet site or make this information known in another written way. This information is only meant as an indication.
5.2. If a product is ordered by the purchaser is momentarily out of stock, information will be given about the availability. The purchaser will be informed of the delay by e-mail or by telephone.
5.3. Deliveries will be made to the address indicated by the purchaser at the conclusion of the agreement.
5.4. Gaia Organics Australia Pty Ltd T/As Vape Crew will take care of the delivery by mail or by any other means to be chosen by Gaia Organics Australia Pty Ltd T/As Vape Crew, for the account of the purchaser. Delivery by mail or in any other way will take place after the receipt of the payment for the products by Gaia Organics Australia Pty Ltd T/As Vape Crew. The ownership is handed over at the delivery itself.
5.5 Delivery will be made at risk of the client. Gaia Organics Australia Pty Ltd T/As Vape Crewcannot be held responsible for local restrictions because of legislation.
5.6 Delivery will be made as soon as the entire payment has been received.
5.7 We cannot be held responsible for damage or loss to the goods during shipping. We will not be held responsible for detained packages.
6.1. For delivered products by Gaia Organics Australia Pty Ltd T/As Vape Crew, only the guarantee as established by the manufacturer of the products, is applicable.
6.2. Gaia Organics Australia Pty Ltd T/As Vape Crew cannot be held responsible for damage caused on purpose or caused because of serious fault, or that comes into existence because of circumstances that by law are automatically at the risk of Gaia Organics Australia Pty Ltd T/As Vape Crew. Gaia Organics Australia Pty Ltd T/As Vape Crew is never responsible for consecutive damage, trade damage, indirect damage or loss of benefit or turnover.
6.3. If Gaia Organics Australia Pty Ltd T/As Vape Crew is obliged to pay a damage fee, this damage fee will never be higher than the amount of the invoice relating to the product or the service which caused the damage.
6.4. Circumstances which, in any case, cannot be attributed to Gaia Organics Australia Pty Ltd T/As Vape Crew are the following: strikes, lock-outs, illness, import-, export- or prohibition transit, transport problems, non respecting of obligations by sub contractors, production breakdown, atmospheric disasters, nuclear catastrophe, war or the threat of war, or fault of Gaia Organics Australia Pty Ltd T/As Vape Crew except by malicious intent or serious fault.
6.5. The legal responsibility of Gaia Organics Australia Pty Ltd T/As Vape Crew as established by law is unimpeded by the contents of these articles.
6.6. Without prejudice, there can be no question of a guarantee in the following cases : * the product has been altered; * the original invoice cannot be presented , has been altered or has been made illegible; * the defects are the consequence of a use that is not appropriate or that is injudicious; * damage that has been caused by malicious intent, serious fault or by negligence.
7.1 The electronic cigarette is meant as an alternative to smoking tobacco. It is not a stop smoking device. It is not a medical device. It is not meant to increase health.
7.2 The electronic cigarette refills sold by Gaia Organics Australia Pty Ltd T/As Vape Crew do not contain nicotine. Nicotine should not be used by pregnant women, those who may become pregnant, those with medical conditions, or any person under 18 years of age. Nicotine should not be used by people who do not smoke because they can become addicted to nicotine.
8.1. Gaia Organics Australia Pty Ltd T/As Vape Crew will only make use of the details of the purchaser according to its policy of privacy.
8.2. Gaia Organics Australia Pty Ltd T/As Vape Crew always applies the relevant rules and legislation of privacy.
If you have a faulty item which you have purchased from us, email us or phone us so we can help you out with a replacement.
Most of our hardware device products come with a 30 day warranty unless otherwise stated on their product page. Purchasers should be aware that our atomisers and rechargeable batteries, consumable pods are functional devices that may fail or degrade over a period of time, especially if in constant use and are not covered under any warranty. Warranty is for faulty goods only and not for damage caused by misuse.
Please be aware that our items are personal use items and therefore once used or opened they cannot be refunded or returned.
For all warranty replacement enquiries within this 30 day period, just email [email protected] or call us to arrange return of the product at buyers expense.
Upon inspection of the faulty product we will post a replacement back to your address or refund the faulty product as required.
Please be advised that we ship the next business day on all orders at worst and order cancellations need to be initiated prior to shipping. Once an order has been shipped we are unfortunately unable to cancel your order for you. For any order cancellation requests please email immediately to [email protected] with your order number so that we can enact this prior to shipping.
All refunds will be processed next business day, however please allow 3-5 days for funds to clear back into your account.